Privacy Policy

Last updated: 1 June 2026

1. Introduction

WhatBox ("we", "our", "us") is operated by Abtikart Louis Trading and Services WLL, a company registered in Qatar. We are committed to protecting your personal data and your right to privacy.

This Privacy Policy explains how we collect, use, store, and protect your information when you use our platform at whatbox.qa and related services.

2. Information We Collect

We collect information you provide directly, including:

  • Account registration data (name, email address, phone number)
  • Business information (company name, WhatsApp Business number)
  • Billing and payment information (processed securely by our payment provider)
  • Communications you send through the platform
  • Support requests and correspondence

We also collect data automatically, including IP addresses, browser type, device information, and usage logs for security and performance monitoring.

3. How We Use Your Information

We use your information to:

  • Provide, operate, and maintain our WhatsApp Business inbox platform
  • Process transactions and send billing-related communications
  • Send service notifications, security alerts, and support messages
  • Comply with legal obligations including AML and KYC requirements
  • Improve our services and develop new features
  • Protect against fraud, abuse, and security threats

4. WhatsApp Business Data

WhatBox connects to the official WhatsApp Business API provided by Meta Platforms, Inc. Message content processed through the platform is subject to Meta's terms as well as our own. We do not sell message content to third parties. Customer conversations are stored only as long as necessary to provide the service.

5. Data Sharing

We do not sell your personal data. We may share data with:

  • Meta Platforms, Inc. — to operate the WhatsApp Business API integration
  • Cloud infrastructure providers — for hosting and storage
  • Payment processors — to handle transactions securely
  • Regulatory authorities — when required by law

6. Data Security

We implement industry-standard security measures including TLS encryption in transit, AES-256 encryption at rest, role-based access control, and regular security audits. Access to customer data is restricted on a need-to-know basis.

7. Data Retention

We retain your data for as long as your account is active, or as required by law. Upon account deletion, we will delete or anonymise your personal data within 30 days, except where retention is required for legal or regulatory compliance.

8. Your Rights

Depending on your jurisdiction, you may have the right to access, correct, delete, or export your personal data. To exercise any of these rights, contact us at privacy@whatbox.qa.

9. Cookies

We use essential cookies to keep you logged in and maintain session security. We do not use advertising or third-party tracking cookies.

10. Children's Privacy

Our services are not directed at individuals under the age of 18. We do not knowingly collect personal data from minors.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify registered users of material changes by email. Continued use of the platform after changes constitutes acceptance of the updated policy.

12. Contact Us

For privacy-related enquiries, please contact:

Abtikart Louis Trading and Services WLL
Email: privacy@whatbox.qa
Website: www.louis-innovations.com